Utility comments

To be quite honest, we see some problems, but they're not common. It's not an endemic issue ... probably one in 10. — Patti Case, vice president of ETC Group a private engineering firm that does energy efficiency work

I get really frustrated with the power company sometimes, but I've done this long enough to know the games. — Duane Devey, director of energy and utility resources, Jordan School District

These are situations ... have been brought to your attention through careful audits. ... I hope to assure our customers, residential and commercial, we go to great lengths to ensure the accuracy of their billing ... (but) sometimes, energy billing can be confusing. — Darren Shepherd,

If these kinds of errors are occurring, even in the small school districts, we don't want that ... affecting school budgets or depriving students. — Julie Orchard, Public Service Commission spokeswoman

It's an ongoing problem. They politically try to make things right . . .but the problems go on. — Paul Barnes, director of utility services, Davis School District

I think there are certainly some billing errors that do occur. I think they are relatively few in number. If you look at our system overall, our billing accuracy is 99.7 percent. But particularly with the school system, they have a more complex billing structure than many customers. — David Eskelsen, Utah Power spokesman

If we all mind the store a little better, we all gain. — Maloy Hales, energy manager, Weber School District

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