Postal Service puts HR on Web
The PostalPEOPLE system, using software from German company SAP AG, will be the largest in the world when finished, said Andy Malay, a vice president at SAP America in Washington. It is being rolled out in phases to replace a hodgepodge of more than 70 systems, used by 3,800 HR managers across the United States.
The government has a mandate to move away from paper-based systems and is likely to continue transitioning to Web-based HR systems for employees who often work nontraditional hours around the world. Software from SAP rival Oracle Corp., via its acquisition of PeopleSoft Inc., is being used for a Department of Defense system, which is scheduled to be available for about 3 million military service members starting in 2008.
Similar to Web-based human-resources programs that are increasingly common in private companies, PostalPEOPLE allows workers to access benefits, compensation, and retirement and separation files and other HR-related information from any computer with an Internet connection.
Both employees and managers can complete HR activities on the system. Identification and pin numbers will be required to gain access and additional security is in place to prevent identification theft, Partenheimer said. Sensitive payroll data and other information will be stored on a mainframe computer and not be available for download on laptops and other personal computers.
"They're certainly creating a treasure trove of data, but I'm sure they know that," said Donald Harris, founder of HR Privacy Solutions Ltd., a New York consulting firm. He added that the Postal Service's use of role-based access based on the employee's job, as well as identification and PIN numbers is "fairly routine," and that the numeric sequences should be longer than four digits and kept private.
Not allowing data to be downloaded from the mainframe to PCs is innovative and makes the information less transferable, but Harris said additional steps should be taken including "automatic time-outs" if someone is idle while logged into the mainframe for certain period of time.
Personal employee information recently has been stolen from or lost by numerous federal agencies, including the theft of a Department of Veterans Affairs laptop that contained sensitive data on 26.5 million veterans. The laptop was recovered last month and both the VA and FBI said the employee information was not accessed.
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